Frequently Asked Questions

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We start delivery at approximately 7.30 am and try to complete our deliveries before 1.00 pm.  We start picking up from 4.30 pm through to 7.00 pm, although from time to time you may be lucky enough to be last on our pick up schedule!  Arrangements can be made for longer or shorter periods of bouncy castle hire.  If you require the bouncy castle overnight then we can arrange, this but there will be a charge.  You will receive approximately seven hours of hire time.

Some of our bouncy castles are available with shower covers, but they are only suitable for this – the bouncy castle must not be used if it gets too wet and it can be very dangerous. If it is very wet on your hire day you may cancel if you wish without charge (providing of course that we have not yet already set up your castle and left the premises).

If you cancel your booking at the last minute on the day but we have set off to deliver to you, a small fee (£10-£15) may be charged to you to cover costs. *** see below for deposit refunds.

In the event of bad weather we will contact you on the day of your booking before we set off to load up your bouncy castle.  At that point we will come to a decision.

Yes. Please make sure we have plenty of access room, we need at least a three foot wide hall or passageway to move the bouncy castle into your venue/garden. Please ensure that the site for the bouncy castle is clear. It must be clear of any sharp objects such as rocks, any debris, large stones and dog mess! If we feel that the site is unsuitable, we will not be able to leave the bouncy castle. We also need access to a power point within at least 20m of the bouncy castle.

This all depends on the inflatable that you have hired, but they generally require at least four clear foot behind the castle, three clear foot either side and four foot at the front of the castle.

Please note: some of our slides require extra room at the sides, this is because of the guy ropes that protrude from the side. Any queries at all, please check with us when making your booking.

Yes, some of our castles are suitable for indoor use, please check with us when making your booking.

Our bouncy castles are available to hire at any time except for Christmas Day, Boxing Day and New Years Day. It is best to make your booking as early as possible during the summer months to avoid disappointment.

No.

You can contact us either by telephone or e-mail.

We deliver to you free, within a six mile radius of Hessle.  Outside this, there  may be a small charge, which will depend on the postcode.

During our busy season (April to September), we try to stay within a ten mile radius during weekends.  However, midweek and out of season we will consider any   distance up to around 25 miles.

We have Public Liability Insurance of £2 million covering accidents and injuries caused by our equipment failing or incorrect or unsafe installation.  As the hirer you are responsible for ensuring that there is adequate adult supervision of the inflatable at all times.  Beware of companies that do not have insurance, you should ask to see a copy of the policy.

We cater for all ages – children’s bouncy castles are maximum age of 14 years.  However we do provide adult bouncy castle hire for ages above this.

No, our insurance cover does not allow for you to collect and erect any of our inflatables.

Yes, we maintain our castles to a very high standard, they are cleaned following each hire.

We provide operating instructions for all our inflatables, which must be read by the hirer or a suitable responsible adult.

Yes, we can provide supervision of the bouncy castle or inflatable, we charge per hour, per person for the supervision.

You receive the inflatable you have booked, a groundsheet for the bouncy castle to sit on, safety mats, the blower, rain cover (depending on castle design), extension lead, circuit breaker safety plug and our top quality customer service.

On average it costs about £1.50 – £3.00 to run a bouncy castle for a day.

Yes we are!  During busy periods during the summer months we sometimes run a little late but will always make sure that you will ALWAYS have your bouncy castle before your party starts.  If we are running late on the day we will always contact you and let you know what is happening.